## Human Resources, Monitoring, and Engagement Performance (SQC 1)
### D. Human Resources
The firm should establish policies and procedures to ensure it has:
- Sufficient and competent personnel to meet professional, legal, and regulatory requirements
HR Policies & Procedures must address:
| HR Area |
|---|
| Recruitment |
| Training |
| Performance Evaluation |
| Compensation |
Focus: Continuing Professional Development (CPD) of the firm's personnel.
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### E. Monitoring
The purpose of monitoring is to ensure that policies and procedures relating to quality control are:
- Relevant
- Operating effectively (ROLES)
- Complied with
- Effective
What monitoring includes:
- Ongoing consideration and evaluation of the quality control system
- Periodic inspection of completed engagements
> Monitoring is not just about doing work correctly – it is about checking that the entire system of quality control is functioning as intended.
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### F. Engagement Performance
Consistency in engagement performance is achieved through proper briefing of the engagement team on:
| Element |
|---|
| Objectives of the engagement |
| Process of complying with professional standards |
| Engagement supervision and training |
| Methods of reviewing performance of work |
| Appropriate documentation |
| Consultation with internal/external experts for difficult matters |